Returns

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Returns

RETURN POLICY

If you are unsatisfied with your purchase and wish to return, please see below for our guidelines and procedures:

To start a return, please access our customer portal.
You may return most items within 30 days of the original purchase.
All items must be returned in a new, unworn, and unwashed condition and free of pet hair and smoke. All original tags and accessories, patches, accents, embellishments, buttons, zippers, etc. must still be attached.
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RETURN PROCEDURE

Contact customerservice@wornstar.com with your order number and, the problem with your order, and whether you are requesting a return for exchange or store credit.
Send return items to:

Wornstar Clothing

Attn: RETURNS

540 North Bullard Avenue

Suite 24

Goodyear, AZ 85338

USA 3. Eligible return items will be inspected and processed within 5-7 business days of receiving the return. Exchanges and store credit may be processed for the customer in this time. Store credit will be issued in the form of a gift card sent to the email on the original order.

Returns are only accepted for size exchange or store credit.
You are responsible for shipping of the return unless the product shipped to you was defective or incorrect.
For defective/incorrect items that are returned, Wornstar will verify the product was defective or incorrect when we receive it.
Please insure your items. We are not responsible for loss/damage in shipment.
Authorized returns must be sent back within 5 business day of the return authorization to qualify for an exchange or store credit.
If you are returning for a reason other than a size exchange or if the requested size is out of stock, a store credit will be issued.
Store credit is issued on the purchase price of the item only.

We can only accept returns/exchanges for merchandise purchased on or official website Wornstar.com. For all other purchases, please contact the company where you originally purchased the item. Wornstar.com cannot accept returns/exchanges for items purchased at Wornstar retail dealers. Wornstar retail dealers cannot accept returns/exchanges for items purchased online at Wornstar.com or from any other online or third party Wornstar clothing resellers.

If you believe you have received a defective or incorrect item, please contact us within 5 business days of the original delivery date. We cannot be responsible for items damaged in shipping or by the recipient.

Items Not Eligible For Return:

Custom and customized items
Gift Cards
Clearance items
BOGO & Flash Sale items

If you have any questions about a Custom Shop item that you wish to order or are unclear if the item you wish to order is considered a custom item please contact us at customerservice@wornstar.com to ask any questions that you may have PRIOR to placing your order.

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